Once you've unlocked a conversation and know enough to price the job, you build the estimate right there — no separate tool, no leaving the thread.
2. Give it a short description, then the real detail
Description is a 140-character summary — something like "Full interior + exterior detail" — that shows on the estimate card itself. Estimate Details is the fuller write-up: a rich text field for anything the short summary doesn't cover.
3. Line Items are what actually add up to the total
Add one row per line item — a label and a dollar amount — and the Total at the bottom updates as you go. This is the number the customer sees as your price for the job.
4. Additional Options are extras, not alternatives to the total
Anything you add under Additional Options — ceramic coating, an add-on service, whatever — sits separately from the Total. It isn't folded into your base price; it's something the customer can see is available on top of it.
6. Saving stages it — sending is a separate step
Clicking Save and Attach doesn't send anything yet. It stages the estimate as a preview above your reply box. You still have to hit send (or press Enter) for it to actually post in the conversation — that's the moment the customer can see it and award you the job.