Privacy Policy

Effective Date: July 3, 2026 Last Updated: July 3, 2026

This Privacy Policy describes how Ijabat Tech Solutions, LLC ("Ijabat Tech Solutions," "we," "our," or "us"), the owner and operator of Cleann (the "Service"), collects, uses, shares, and protects personal information when you access or use cleann.org.

By using Cleann, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect information that you provide directly, information generated through your use of the Service, and information that is automatically collected when you use the Service.

Information You Provide

Account Information: When you create an account, we collect information such as your name, email address, password, phone number, and account preferences.
Business Listings: When creating, claiming, or managing a business listing, we collect information such as business name, description, contact details, service areas, photos, logo/avatar, services, scheduling preferences, payment-processing settings, and other profile content.
Quote Requests and Messages: When consumers submit quote requests or when consumers and businesses communicate through the Service, we collect request details, contact information, location or ZIP code, vehicle or project details, timing, provider preferences, messages, replies, estimates, awards, and related metadata.
Reviews and Feedback: When you post reviews, ratings, feedback, or other content, we collect that information and may associate it with your account, business profile, quote request, or customer record.
Customer and Workspace Information: Business users may enter customer records, addresses, vehicles, fleets, jobs, schedules, workspaces, estimates, templates, photos, notes, and related operational information.
Payment and Subscription Information: If you subscribe to paid features or connect payment processing, payment details are processed by third-party payment providers such as Stripe. We do not store your full payment card information, but we may store payment-provider identifiers, subscription status, billing status, connected-account status, and related metadata.
Support, Contact, and Problem Reports: If you contact us, submit a support request, report a problem, or communicate with administrators, we collect the information you provide and related technical context.

Information Collected Automatically

Usage Data: We collect data about how you interact with the Service, including pages visited, actions taken, buttons clicked, referrers, time spent, scroll behavior, and navigation paths.
Device and Log Information: We may collect IP addresses, browser type, operating system, device identifiers, user-agent information, request logs, and security events for security, fraud prevention, performance, debugging, localization, and analytics. We may use an IP address or network-provided headers to estimate your general geographic area, such as to provide local search results or display businesses near you.
Cookies and Storage: We use cookies and browser storage, including local storage and session storage, to maintain sessions, remember preferences, support referral tracking, measure engagement, and operate the Service.
Metrics and Analytics: We record metrics so we can understand how users engage with the Service and so eligible businesses can understand aggregated activity related to their listings.
Communications Metadata: When we send or receive emails, SMS messages, or other communications through providers, we may collect delivery status, timestamps, recipient information, message identifiers, opt-out events, and related metadata.

2. How We Use Information

We use the information we collect to:

Operate, maintain, secure, and improve the Service.
Create, manage, verify, enrich, and display business listings.
Provide account, dashboard, customer-management, workspace, scheduling, review, quote request, messaging, estimate, and billing features.
Route quote requests, suggest services, classify requests, match or rank providers, detect likely fit, and generate administrative or operational guidance.
Enable consumers and businesses to communicate, compare responses, send or view estimates, and award or close quote request conversations.
Send transactional, account, security, policy, quote request, review request, marketing preference, and service-related communications.
Process subscriptions, billing, payment-processing connections, and entitlement decisions.
Analyze platform performance and generate engagement metrics for internal use and business dashboards.
Detect, prevent, investigate, and address fraud, spam, abuse, security incidents, policy violations, and technical problems.
Maintain consent, opt-out, delivery, audit, and compliance records.
Comply with legal obligations and enforce our Terms of Use.

3. Cookies and Tracking Technologies

Cleann uses cookies, pixels, tags, local storage, and session storage for essential, security, analytics, preference, referral, and performance-related purposes.

We use these tools to:

Maintain your login session.
Remember site preferences and improve load times.
Track referrals until account creation or session expiration.
Measure platform engagement and performance for internal analytics.
Understand how users find and use the Service.
Support security, bot prevention, abuse prevention, and debugging.

We do not currently use advertising networks or sell personal information. You can disable cookies through your browser settings, but some features of the Service may not function properly without them.

4. Analytics and Metrics

Cleann maintains analytics and metrics systems for internal, operational, and customer-facing purposes.

Internal Analytics: We collect and analyze technical information, performance logs, page events, click events, API response metrics, and error information to monitor system reliability, detect issues, improve functionality, and understand product usage.
Business Metrics: We collect engagement and usage data, such as listing views, clicks, referrers, and interaction events, to provide aggregated insights to service providers. When metrics include technical data like IP addresses, user agents, device identifiers, or approximate location, that data is hashed, anonymized, aggregated, or otherwise limited before being made available to businesses.
Third-Party Analytics and Tag Management: We may use third-party analytics and tag-management tools, such as Google Analytics and Google Tag Manager, to measure site and product usage, understand traffic sources, evaluate feature performance, and improve the Service. These tools may collect or receive information such as page views, event data, device/browser information, approximate location, referrer, and cookie or similar identifiers. We do not use these tools to sell personal information or participate in advertising networks.
No Cross-Site Advertising Network Participation: Cleann does not currently use analytics data to participate in third-party advertising networks or behavioral advertising campaigns.

5. Artificial Intelligence, Matching, and Automated Processing

Cleann may use automated systems, machine learning, or artificial intelligence tools to operate and improve the Service. These tools may help classify quote requests, suggest service categories, rank or match providers, evaluate request fit, detect abuse, summarize information, moderate content, or generate internal guidance.

Information processed for these purposes may include request text, business profile data, reviews, service areas, location or ZIP code, message context, platform activity, and other information relevant to the feature. We use these systems to support platform operations and user-facing features, but matching or automated output does not guarantee provider quality, availability, suitability, price, or outcome.

6. How We Share Information

We share personal information only when necessary to operate the Service, provide requested features, communicate with users, protect the platform, or comply with law.

We may share limited information with:

Other Users and Businesses: Quote request details, messages, estimates, contact context, awards, reviews, and related information may be shown to the consumers, businesses, or invited participants involved in the relevant request or interaction.
Service Providers: We use third-party providers that help us operate the Service, such as cloud hosting, infrastructure, data storage, payment processing, analytics, tag management, bot protection, email delivery, SMS delivery, mapping, address validation, search, AI processing, and customer support tools. These vendors are expected to process information for the services they provide to us.
Communication Services: We use trusted third-party platforms to send legitimate communications, including account emails, review requests, quote request notices, SMS messages, notifications, invitations, and administrative messages. We strictly prohibit use of Cleann for spam, harassment, or unlawful bulk unsolicited messages.
Payment Providers: We share information with payment providers such as Stripe to process subscriptions, connected accounts, payment settings, webhooks, billing portal access, and related payment functions.
Analytics Providers: We may share event and usage information with analytics and tag-management providers, including Google Analytics and Google Tag Manager, to understand and improve the Service.
Legal and Security Purposes: We may share information when required by law, legal process, or government request, or when necessary to protect the rights, safety, security, or integrity of users, businesses, the public, or the platform.
Business Transfers: If we merge, sell, finance, reorganize, or transfer part or all of our business, user data may be included as part of that transaction, subject to applicable protections.

We do not sell personal information.

7. Communications, SMS, Email, and Opt-Outs

If you provide a phone number, email address, or other contact information, we may use it to send transactional, security, account, policy, support, quote request, review request, or service-related communications. Message and data rates may apply for SMS.

Where communications are optional or marketing-related, we provide opt-out or preference-management mechanisms where required or appropriate. Transactional, security, policy, or service-related communications may still be sent where permitted by law.

We may retain communication records and metadata, including delivery logs, opt-out events, message identifiers, timestamps, and failure reasons, for operations, compliance, fraud prevention, and support.

8. Data Retention and Security

We retain user, business, communication, policy-consent, billing, quote request, review, analytics, and operational data as long as necessary to operate the Service, provide features, resolve disputes, enforce agreements, maintain security, comply with legal obligations, and support legitimate business purposes.

Data related to inactive accounts may be anonymized, aggregated, archived, or deleted after a reasonable period, subject to legal, security, audit, or operational needs.

We use technical and organizational measures to protect data from unauthorized access, disclosure, alteration, or destruction. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

You may:

Access and update your account information through your profile or account settings.
Manage available communication preferences and unsubscribe options where provided.
Disable cookies in your browser to limit certain tracking features, though some functionality may be affected.
Request access to, correction of, or deletion of personal information by contacting us at [email protected].

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and related laws. Requests related to personal data access, correction, deletion, or other applicable rights can be directed to [email protected].

10. Advertising and Profiling

We do not currently participate in advertising networks or sell personal information. We do not currently use personal information for behavioral advertising.

If we introduce advertising, interest-based personalization, or additional profiling practices in the future, this policy will be updated and users will be notified where required.

11. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them.

If we learn that we have collected data from a child under 13, we will delete it promptly.

12. International Users

Cleann is operated from the United States. If you access the Service from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate.

13. Updates to This Policy

We may update this Privacy Policy periodically.

When we do, we will revise the "Last Updated" date and post the new version on the Service. If significant changes are made, we will provide reasonable notice to users where appropriate.

14. Contact

For questions or requests regarding this Privacy Policy, you may contact us at:

Ijabat Tech Solutions, LLC
Owner and Operator of Cleann (https://www.cleann.org)
Email: [email protected]